Refund and cancellation policy
Find the route for a billing, refund or cancellation question about your service.
Draft — needs owner/legal review. This is not an operative service agreement.
Draft updated . Effective date: UNKNOWN.
- Legal operator / business address
- UNKNOWN — awaiting owner confirmation
- Country / public contact
- Pakistan · [email protected]
To ask about cancellation or a disputed charge, use the authenticated SAFI client-portal support route or contact [email protected]. Include the service identifier, invoice number, requested action and a concise reason. Never send a password or full card number. A request to cancel hosting is different from transferring a domain or changing DNS; identify every affected service.
Before cancelling, download the material you need and confirm what happens to websites, mailboxes, backups and associated services. The owner must confirm how long data remains available, whether an export is offered, and when access ends. No deletion deadline or guaranteed recovery window is invented in this draft.
Eligibility must be checked against the purchased product, order terms, payment state and any applicable rights. Domain registration, renewal, licences, migrations and hosting may have different upstream costs or reversibility. Those differences do not establish a blanket no-refund rule. The owner must approve an eligibility table, any initial trial or guarantee, exclusions, renewal treatment, partial-period treatment, duplicate-payment handling and dispute escalation.
If a refund is approved, confirm the amount, currency, original payment route, any lawful charges and estimated processing steps in writing. Do not promise a settlement date until the actual payment provider supports it. Cancellation confirmation should separately state the service end date and any remaining invoice balance. No automatic fee, credit-only remedy or cancellation penalty is created by this draft.
Before publication, reconcile this text with both existing /refund-policy and /refund-cancellation pages and the portal checkout wording. One clear policy should govern; a draft on the marketing site must not silently override the customer's existing agreement.
Confirmed SAFI Grow offer
The owner confirmed: free for three months, new customers only, one trial per customer, no card and no automatic charges. After the trial, PKR 4,000 per three months applies only if the customer chooses to continue and pays. A domain is not included. These trial facts do not establish refund eligibility for paid hosting, domains or other services; that schedule remains UNKNOWN.