Typical Challenge
Imagine a team answering product and account questions from several separate help documents. Staff need the relevant article and the customer's context in one place, while account-specific decisions must remain protected.
AI Customer Support Bot
See how a support bot could use product information, answer common questions and route cases that need a person.
How We Approach It
Index a maintained set of approved help sources, enforce access and test whether the assistant retrieves the right passage. When the request needs account access or a policy decision, prepare a ticket containing the conversation and let staff continue.
What This Solution Can Address
- Check each suggested answer against the help article it references.
- Test what happens when a question has no answer in the approved material.
- Keep account changes and billing decisions with authorised support staff.
- Let the person taking over see the question, relevant source and conversation.
- Review access permissions and article updates before widening the pilot.
Example Technology Stack
- OpenAI GPT-4
- RAG / Pinecone
- WhatsApp Business API
- Coolify
- PostgreSQL